News Page Company Profile Consulting & ADR Resources & Papers Tools & Techniques Stakeholder Management Training Home

Stakeholder Engagement: Practical Insights for Advanced PMOs

"The past only exists insofar as it is present in the records of today.
And what those records are is determined by what questions we ask."
John Archibald Wheeler

Keywords: Stakeholder, Relationships, Communication, Soft Skills. 

Return to Main Paper Index

Return to Alphabetical Paper Index

Stakeholder Engagement: Practical Insights for Advanced PMOs   [P168]
Effective stakeholder engagement for project success   [P176]
The value of effective stakeholder engagement 
  [P175 - ACES presentation]

The first paper [P168] provides some practical insights into the actions that advanced PMOs must take to develop that reputation of credibility and competency through managing the relationship with senior stakeholders: influencing decisions, managing resistance to change, and providing a central support structure for stakeholder engagement practices within the organisation.

A PMO is essential to the sustainable success of any organisation that uses project and program management to achieve its business strategy. To be effective the PMO must develop a structure and mode of working that best meets that organisation’s needs. Thus the PMO structure and mode can be any position along a continuum from control or support, where it is seen as a ‘servant’ of senior management; or for more advanced PMOs, it is regarded as ‘partner’ where the PMO team advises on governance and steering of the projects and programs in its domain in addition to its support role.

Whatever its function in the organisation, the PMO plays a key role with regard to stakeholder engagement. The PMO team needs to ensure that it understands who its stakeholders are and which stakeholders are important to its success. Successful engagement of these key stakeholders raises the profile of the PMO as a competent and credible partner of senior management. The PMO is also best placed to be the central repository for the promotion of effective stakeholder engagement practices in the organisation.

A structured methodology applied consistently helps the PMO to understand a dynamic stakeholder community and to engage stakeholders through appropriate communication.  The Stakeholder Circle methodology is one such methodology that not only assists in understanding who the key stakeholders are but also guides the team in developing effective communication and measuring its effectiveness.
Effective communication is focused on building credibility with all stakeholders. A particular focus on advising upwards ensures that the PMO team builds a reputation as competent and trustworthy, that they can influence good decisions and are consulted as partners to ensure good functioning of the organisation.

Successful PMOs create a reputation for competency and for credibility. Competency requires skills in the domain of portfolio, program and project (PPP) - the data to be communicated has to be good, accurate and timely.  Credibility is achieved through building and maintaining sustainable relationships with PMO stakeholders and through communication that builds trust. Trust is built and reinforced through the provision of useful and usable information to stakeholders to assure them that the PMO understands their needs and strives to deliver to those expectations.

The first paper provides some practical insights into the actions that advanced PMOs must take to develop that reputation of credibility and competency through managing the relationship with senior stakeholders: influencing decisions, managing resistance to change, and providing a central support structure for stakeholder engagement practices within the organisation.

The second paper {P176] is of more general application. Research conducted over many decades has found that projects will only succeed with the involvement of executives, and with the engagement and support of other important stakeholders. Project managers must understand who their stakeholders are and who is important,  and work to build and maintain robust relationships with these stakeholders through effective communication. It focuses on practical ways that project managers can apply to build these relationships and engage their stakeholders for the benefit of the project and covers the following topics:
.

Author: Lynda Bourne

Presented at:
12º Encontro Internacional de Gerenciamento de Projetos
Royal Tulip Brasília Alvorada,  7th November 2012
2nd. International Project Management Congress, of PMI Colombian Chapter,
Bogota 7-9 November, 2013

Los equipos de interés comprometidos contribuyen al éxito de los proyectos

Download paper

Download P168 powerpoint presentation

Download paper Download P176 powerpoint presentation
Download paper Download P175 ACES powerpoint presentation

Home - Contact Us - Site Map - Company - Training - Consulting - Resources - Legals


Tel: (03) 9696 8684
.Intl: +613 9696 8684

Copyright © 2014 Practical PM Pty. Ltd.
All rights reserved.
Important legal notices, disclaimer and trademark attributions.